When is When to Let Others Know You Have Cystic Fibrosis

I usually don’t write about cystic fibrosis. Heck, most people don’t, because they don’t have it; however I do and I still don’t write/talk about it much. As a matter of fact, I try to forget that I have it at all, but the bottom line is that it’s hard to do that when I have to take pills just to eat a fatty snack and at every meal.

As a kid, I never had a chance to break the news when I wanted to because my parents pretty much took care of that before very long, if not before someone met me. Understandable from a safety point of view, sure, but not exactly fair to allow for a “normal” first impression. Teachers had to know, my friends’ parents had to know, etc. to make sure I had my medicine at meals and if I started coughing my head off no one called 911.

I read a great post by a friend in Arizona who is sorta taking the CF bull by the horns and tooting them at the same time. Ronnie Sharpe wrote this great bit in July: So When Do We Tell Our Friends About CF? and he got a decent response for “back in the day” on his site. I’m not sure where my comment is, but maybe I just responded to it on Facebook. He is very outgoing with his CF and is all about getting the word out about the disease to raise awareness. You’ll see more about that from my angle in a bit.

Here’s where I stand as a CFer with a business to run and classes to attend (until May) as to my status as a CFer: “you’re on a need to know basis.”

I’m sure Ronnie is probably thinking something along the lines of “why the heck would you keep it so quiet?” about right now as he reads this for the first time.

It is a rare time or a rare person whom I tell within the first 3 months of knowing them on a regular basis. Some people have known me for years and not known that I have CF. I can probably count on one hand the number of non-medical people I’ve told at our first time together, be it a party, work day, or small group/church activity. Why!!??

Because I want to be Jesse Petersen. I don’t want to be The Guy with CF Whose Name Is Jesse Petersen.

I want to be the WordPress expert, the lover of my wife, the writer of witty prose, and the successful business owner. I don’t want to be the guy who needs work to pay health insurance or die, the charity case that got someone to love him “despite” CF, the writer who is cranky because his health could turn, or the business that you need to stay away from because it’s possible that things drop off for a few days because of a simple cold or a weekend in the hospital.

Why is that so important to me? Normalcy. All I’ve ever wanted to be my whole life is “normal.” Growing up, I was always in the bottom 5th percentile on height and weight and frequently got picked close to last in sports because of my size. It shaped a lot of who I was.

I compensated by being mean and pushing people away. That didn’t work. I tried being funny, and that worked, except with my teachers. I started applying myself in school and getting nearly straight A’s to make the teachers and my parents happy. There! Everyone was happy. Except the non-normal kid. Yeah, the one with CF who was going to be lucky to live to graduate high school. I could read. I knew what the doctors said about the prognosis.

Then we moved to Florida.

To be continued…

Sniffing Out Potential Clients for Issues

satisfactionEvery small business owner or freelancer has been there: working on a project that is going downhill. If it hasn’t happened, you haven’t been doing it long enough. For me, it happened about 9 weeks into working for myself when we went over a week without any new clients and I’d already finished all of the work that had come in. I was weak, vulnerable. I let the client run the show, so here is how I’ve avoided making the same mistake again.

  • Whenever possible, I attempt to get as much information as possible about the project in writing before discussing over voice because calls can drag on.
  • I try to limit calls to 30 minutes. That’s an acceptable loss of time if it doesn’t work out and also reasonably rolled into my project pricing so I can recoup the time if the project goes on the low end of time spent.
  • I don’t barter for my services. There is no working for commission that may or may not come from a site or other delayed payment option. That will not pay my mortgage or put food on my table. That is a risk.
  • I don’t negotiate my prices. My prices are fair, my service is impeccable, and my character is untarnished.
  • Want to meet to discuss a potential project? Sure, but you’re paying a consulting fee if it doesn’t work out. I spent 3 hours at Panera (5 hours away from home) with someone who wanted to pay for the work with commission generated from the site. I’d like those 3 hours of my life back or the money due for that time.
  • I try to determine as quickly as possible whether or not the task will involve a lot of technical changes (hosting or site platform) that will entail additional correspondence or labor. Some clients need ALL of the work done for them and don’t know any of their login information – they have to start over from scratch.
  • I write the terms into every estimate and invoice I send to the client so it’s clear when payment is expected, what is included, when my tasks are done, etc.
  • If things start to go badly, take the initiative and make contact to let them know the situation and discuss modification of terms or refunding their money after ensuring the project ends on good terms.
  • I reserve the right to break my own rules in favor of the client, but I also reserve the right to stick to my guns.

Statistically speaking, I’d venture a guess that I have an 80% enrollment rating from any sort of contact, 95% invoicing of clients by referral, and only 1 “good terms” refund from 139 invoices when the scope changed too drastically.

I hope this helps you avoid your own client nightmares and leads to many happy encounters. Are there any additional tips or suggestions that you or your company use when feeling out potential clients?

The 6 Tools I Couldn’t Do Without

Even with all of the right personal tools for business that get and grow your work, some tools are essential for one’s sanity or to just “get it all done.” With the exception of the latest addition to this list, my clients and my income would be seriously hampered by the elimination of just one of these tools and services. Some have analogues close enough in function that I would adjust, but a world without anything like it would be terrible for business at this point.

FreshBooks

What in the world did people do before invoicing was made so simple? I used PayPal for over a year with pretty good regularity and quickly tired of the steps it takes to create a new invoice and do any more than just one or two changes to it for repeat work. Then someone led me to FreshBooks in January, right before launching my company.

Transmit

Undoubtedly the best FTP client available for Mac, in my eyes at least. If you don’t know what FTP is yet, best be Googling that to manage your site better than those crappy host file managers. I’ve written articles on how to use FTP before, but they are other peoples’ property now, so I’d better write a new one, hadn’t I?

Transmit has so many great features:

  • Multiple tabs for being in several clients’ sites at once without taking up extra screen real-estate
  • Upload/Download progress icon in the Dock so I can be doing other things without watching it
  • Drag and drop logins into various folders (I use “quick jobs,” “clients,” and “archives”) to keep it clean

Skype

I hate to use the phone for business, I really do. You wouldn’t suspect it once you get to know me (until you get to know me really well), but being on voice unnerves me because I always like to have time to respond to questions and situations, especially with a new client/situation. Here is where Skype comes into play.

I pay something like $30/yr to have a local phone number and unlimited calling in and out (free for US and Canada and all Internet-based calls using Skype IDs) for these advantages:

  • My home and cell phone numbers stay private (e-mails come at 2am, you’d better believe calls would, too)
  • I can literally “unplug” from work at any time by closing the lid on my laptop or closing the Skype client
  • I can call using my iPhone Skype app so long as I’m in a wi-fi area – I can call from campus without giving out my cell number via caller ID
  • If the number gets out to solicitors or whatnot, it’s totally painless to get a new number
  • Free voicemail and caller history logs

Twitter/Tweetie

My business wouldn’t be where it is today without the existence or use of Twitter. One of my biggest clients and all of his referrals are due to Twitter: a simple tweet about using WordPress for business. My best friends are on Twitter conversing with me and we refer work to each other and it shows those listening in what I’m all about.

Tweetie is my favorite Twitter client for the Mac and iPhone (not paying the full-version price for the Mac just to get rid of the ads), but I use Tweetdeck for Windows when I’m on my desktop for whatever reason. Tweetie keeps my IDs in a column on the left side with dots to announce whether I have replies or DMs without having to watch them all stream. It also has the typical URL shortening, photo uploader, and follower management.

Photoshop

I love to design! I’m no Michelangelo, but I can hold my own and need some brushes and paint, man. I’ve been using Photoshop for years, and despite some friends moving on to some new programs, I use it for 90% of my graphics work, only departing to use Illustrator for my vector art for logos.

MailChimp

Something I just signed up for this week and would not give up this service easily. I’m still using the free version (500 subscribers, 3,000 e-mails per month) for a while longer, but for $10/mo they remove their badge at the bottom of your e-mails and also the monthly message limit for the same 500 subscriber limit.

I created a list from my clients, designed an e-mail campaign layout, wrote my e-mail with styles and social network links, and sent it off in under an hour. Now I’m able to track open rates, clickthroughs, unsubscribes, and even what links in the e-mail were clicked – visually, too. I replicated this e-mail to begin my next newsletter even more efficiently. By the way, you can sign up to receive my news, entertainment, and education by signing up here.


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Life As a Freelancer and Consultant – The Good and Bad

There are far more perks to being a small business owner than downsides, in my opinion. I can take a day and sluff off if I don’t feel well or need to run errands. Doctor’s appointments were always making me have to make up my hours when I was an employee, but forget that life now.

For me, the two worst parts (and really the only bad parts about my line of work) of a job are:

  1. Getting to the estimate part of the deal and waiting for either a) death by shock, b) complete rejection and instant counter-offer (sheeah, that works), or c) an elated new client
  2. Finishing the work and shooting out the invoice with a nice “thank you” in the “notes” field and see what comes of it

Thus far my experience has been overwhelmingly positive with only one non-payer who will get their site unlocked once they pay, one who seems to continually misunderstand the scope of the project and wants $3000 worth of work for $800, and one who offered me baby clothes as an exchange for my skills. I’m still in the early stages of figuring out my billing and deposit system, since I don’t think many of my clients quite feel comfortable with a full-prepay for jobs under $3000 yet, but I do insist on my first hour of consulting and site work for new clients ahead of time and have great results with that by billing exact time after that first hour.

Here is a video that will really make you empathize with freelancers everywhere: