by on September 5, 2008
One Week As the iThemes Customer Support Manager
Well, I have had one full week (minus Monday’s holiday) of being a full-time customer support manager for iThemes and a part-time moderator for Revolution Themes with Brian Gardner. To say it has been great is the understatement of the year so far. Tuesday, I got dressed right away, but stayed barefoot. Wednesday was pretty busy because I had to leave for 2 classes that really messed with my day, but who cared? No one! Yesterday, I had some really good ideas that I passed up to Cory and our designer, James, and they loved them, so today we worked out some details on Skype and…
Today I got our live chat support to work! I put it up on the forums and got a call within 2 minutes of it coming online. I need to work out some stuff so it’s not the first thing people click, rather than posting a thread question for the benefit of everyone and tying me to the keyboard, but it is a GREAT customer-relations advantage.
I also managed to create and post 5 video tutorials of one of our two new themes we released this week, and I just might do the other 5 for the other theme over the weekend so we’re all geared for Monday when our fifth and final operations employee begins. Monday will be a great day of Company celebration!
It’s time for me to load up WoW and play my heart out for some well-deserved R&R after such a productive week.
by on April 8, 2008
Building a Home Business
The time has come to call for reinforcements with my vast business ideas, and Gorgeous has come to the rescue. We have books falling off the shelves and sitting in huge storage containers in the bottom of the closet. I have 3 blogs running, 1 in the works with 2 co-founders, I’m the forum administrator for iThemes.com, and taking 4 Summer classes next month. It was time for help.
Nothing was going to get off the ground without her help, and now we’re going full-bore. Amazon, eBay, affiliate programs, and working my magic on the new blogs. The thing is that those blogs aren’t going to get up and going without some relief in my schedule, so I’m bouncing off the walls with excitement about getting started on the Petersen brand.
We are certainly at a crossroad in our life at this point, with a brand new townhome in the works. It is time to figure out the rest of the game plan for our lives. I’m sure we’re going to have a ton of discussions in the coming weeks, but I am excited, relieved, and scared about all these changes.
I’m sure that how we handle these challenges are just more things that will shape who we are as a couple and where we are going in life. How have you and yours handled your crossroads and what happened as a result?
Can two people walk together if they have not agreed on where they are going?
-Amos 3:3
